Privacy Policy

1. Introduction

Last updated: August 20, 2026

Welcome to Tutwalodge. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information, including but not limited to:

  • Name and contact details
  • Email address
  • Phone number
  • Billing and payment information
  • Booking preferences and history

2.2 Usage Data

We may also collect information about how you access and use our website, including:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of visits
  • Time spent on pages

3. How We Use Your Information

We use the collected data for various purposes:

  • To process your bookings
  • To provide customer support
  • To send you booking confirmations and updates
  • To improve our services
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • The performance of a contract
  • Legal obligations
  • Our legitimate interests

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws.

6. Your Rights

Under GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

7. Contact Us

For any questions about this Privacy Policy, please contact us at:

Tutwa Desert Lodge

Physical Address:
Naries, 7 Kenhardt Rd, Schuitdrift, 8874
Northern Cape, South Africa

Postal Address:
PO Box 156, Augrabies, Northern Cape, 8874

Phone: +27 (0) 54 451 9200

Email: info@tutwalodge.co.za

Marketing:
Phone: +27 (0)21 883 2408
Email: tutwa@tutwalodge.co.za

Reservations:
Phone: +27 (0)54 451 9200
Email: reservations@tutwalodge.co.za

© 2026 Tutwa Lodge. All rights reserved.