Terms & Conditions
1. Introduction
Last updated: August 20, 2026
Please read these Terms and Conditions carefully before using our website and services.
2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.
3. Booking and Cancellation
- All bookings are subject to availability
- A valid credit card is required to secure your booking
- Cancellation policies vary by room type and rate
- No-shows may be charged the full amount of the booking
4. Check-in and Check-out
- Check-in and check-out times are communicated at time of booking
- Early check-in and late check-out are subject to availability
- Please contact us for specific timing requirements
5. Payment Terms
- We accept major credit cards
- Full payment may be required at check-in
- Additional charges may apply for extra services
6. House Rules
- No smoking in rooms
- Quiet hours apply to ensure all guests can enjoy their stay
- Pets are not permitted unless specifically arranged in advance
- Please respect the wildlife and natural environment
- Follow all safety guidelines provided during your stay
7. Liability
We are not liable for any loss, damage, or injury during your stay, except where required by law.
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
9. Contact Information
For questions about these Terms & Conditions, please contact us at:
Tutwa Desert Lodge
Physical Address:
Naries, 7 Kenhardt Rd, Schuitdrift, 8874
Northern Cape, South Africa
Postal Address:
PO Box 156, Augrabies, Northern Cape, 8874
Phone: +27 (0) 54 451 9200
Email: info@tutwalodge.co.za
Marketing:
Phone: +27 (0)21 883 2408
Email: tutwa@tutwalodge.co.za
Reservations:
Phone: +27 (0)54 451 9200
Email: reservations@tutwalodge.co.za
Company Details:
Southern Cross Game Reserve
Company No: 1999/013884/07
VAT Number: 448 026 0217